• Client Login
Get In Touch
1190 Saratoga Ave, San Jose, CA 95129,
[email protected]
Ph: +1.831.705.5448
Work Inquiries
[email protected]
Ph: +1.415.306.6725
Home » FAQ

Click the questions to see answers


Why should I try you out?

Kaleidoscope 360 is your local team of talented content media producers in San Francisco Bay - you can find us headquartered in San Jose. We always go above and beyond for our clients, pushing industry-leading delivery times and never sacrificing quality. Our stunning photos, cinematic video tours, aerial drone videography, 4k 3D Tours by Matterport, beautiful dedicated property websites, and marketing insight will give you the edge you need to stay ahead of the competition.







If you want to give us a try, we can certainly take care of you as a first-time client. Feel free to email us at [email protected] or text/call our company line at (415)879-5541

What services do you offer?

We specialize in real estate marketing content, which includes:


  • Photography
  • Videography
  • Aerial Drone Photos/Video
  • 3D Matterport Virtual Tour
  • 2D Floor Plans
  • Social Media Photo/Video Edits
  • Dedicated Listing Websites
  • Web Development
  • Creative Branding/Storytelling
  • Client Testimonials
  • High-end Video Productions
  • Design and more
What is your turnaround time?

We guarantee real estate photos next-day by noon. We provide next-day turnaround on photos, 3D Matterport virtual tours, and dedicated property websites. We do our best to deliver videos as fast as possible - our standard turnaround is 2-3 business days for video, though we can rush delivery when requested.

Can I see a sample of your work?

We're best known for our Premier Package which presents the greatest value for your marketing. We bundle together photos, video, drone, 3d, and a dedicated website.

What do you charge?

Our rates are very competitive for the quality of product we produce. Our pricing is transparent and can be found on our website here.


Pricing for our major services starts at these rates, and increase based on the size/scope of the project:

  • Photography $300+
  • Video $400+
  • 3D Matterport Virtual Tour $300+
  • Aerial Drone $250+
  • Single Listing Website $100+

Our professional packages which bundle all our services together can save you up to 40% off competitor pricing and our single service pricing. You can see how our pricing compares here.

Are you guys licensed and insured?

Our business and team is licensed and insured. Our pilots are licensed with FAA Part 107 certifications. You can trust our team to be professional and respectful on every shoot.

Pricing for our major services starts at these rates, and increase based on the size/scope of the project:

  • Photography $300+
  • Video $400+
  • 3D Matterport Virtual Tour $300+
  • Aerial Drone $250+
  • Single Listing Website $100+

Our professional packages which bundle all our services together can save you up to 40% off competitor pricing and our single service pricing. You can see how our pricing compares here.

How do I book services? What's the easiest way?

To book an order, simply visit the link below and fill out a form to book a professional package or individual service


We will follow up with you same-day with a booking confirmation via text, phone, and/or email.

You are welcome to contact directly your account manager for booking a shoot, though we still require the form to make sure the details and information is correct for the booking to be created. If you aren't currently set up with an account manager, let us know and we'll connect you to yours.

What is the cancellation or postponement policy?

We understand schedules can be hectic and weather can be unpredictable. We understand neither of us can control the weather, so we try our best to be as accommodating as possible if notice is given that we want to push out the shoot. If your staging or property is delayed, please give us notice well ahead of time.


We required minimum 24 hour notice to reschedule at no charge. We always try to accommodate - however, if our team is not notified and we show up and the house is not ready to shoot, we charge the 50% deposit as a cancellation or postponement fee.

Why your photos and videos?

Your photos are all taken by our in-house photography team whom are vetted and highly-trained to produce consistent results. We have a dedicated photo editing team whom will produce the highest-quality photos through a 15-point QA photo process. You will receive your beautifully, edited photos for you next-day by noon.


Your videos are all produced by our in-house videography team and drone pilots. This team is vetted and highly-trained to consistently produce the best video for your investment. We are always innovating on new ways of shooting and editing so your videos are fresh when shared online and posted on social media.


Kaleidoscope 360 videos produced for you will now appear on Zillow. Listings with video are given approximately a 2x boost on exposure in search results. Here's a quote from Zillow.


“Listings with video walkthroughs are given a boost in Zillow's search algorithm, resulting in more views and saves on average. Search order is largely based on personalization and user behavior, but the only way as an agent to influence your listing’s ranking is by adding a video. In addition, every time a video is uploaded to Zillow an email notification is sent to potentially hundreds of buyers – anyone with a saved search in that area. This email lets a Zillow user know that a video has been uploaded to a home in their area, and invites them to take a look. These benefits from Zillow add greater visibility to your listing and help you find more qualified buyers, as you’ll be talking with buyers who can watch a video walkthrough of the home before contacting you. Also, Millennial home buyers are coming to expect media options beyond just photos when they search for a home. In this year’s trends report, Zillow found that "Tech-savvy Millennial and Gen Z buyers may find greater value than older generations in using video/live virtual or 3D tours to help them make decisions. 45 percent of Gen Z and 41 percent of Millennial buyers find watching a recorded video of a home very or extremely important in helping them decide on their home" ( -2018 Zillow Trends Report)

Why better photos?

Better photos will help you sell your listing for more. Photos are a reflection of you and your listing. How do you think poor quality photos reflect in the quality of your marketing, your listing, and your brand? Now, let's get you better photos 🙂


Here are some significant photo marketing statistics:


  • High quality images generate approximately 17% more demand.(Carnegie Mellon University)
  • Real Estate Listings that include aerial photos sell 68% faster than listings that don’t.(National Association of Realtors)
  • According to the NAR 73% of sellers want to list with an Agency that uses videos.(National Association of Realtors)
  • Buyers spend 60% of their time looking at listing photos and only 20% at descriptions.(National Association of Realtors)
Why better video?

Video is the most effective way to share your message and help your brand reach its potential. You can easily share video online through social media, email, text, ads, and reach thousands of people with your message with a click of a button.


Here are some significant video marketing statistics:


  • "Social video generates 1200% more shares than text and images combined."
  • "Content marketing rakes in conversion rates six times higher than other methods."
  • "The average user spends 88% more time on a website with video."


We can help you create engaging, awe-inspiring content that converts your audience into true-fans and more business.

Why 3D Matterport?

A major benefit of 3D Matterport in the SF Bay Area is to be able to show the home thoroughly to people out-of-town, out-of-state, and international buyers. The average 3D Matterport tour we produce gets 300+ impressions and 100-200 unique visitors within a month of publishing. Another benefit of 3D is to help you better qualify and disqualify buyers so you aren't wasting your time or theirs in travel. Instead, you can focus on helping each buyer find their ideal home even if it's not yours. And the last significant benefit for using 3D Matterport is to stand out with your marketing as an agent, be an agent who uses the latest marketing technologies and ultimately win more listings.